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Overlander
  • How much does delivery cost?

    Delivery charges depend on the items ordered.

    Orders containing Lithium: £6 Courier Shipping
    Orders exceeding £75: £6 Courier Shipping
    Orders exceeding £120: Free Courier Shipping
    Other (NiMH/Chargers/etc.): £4 Royal Mail First Class

     

    Please note, postage costs outside of mainland UK will vary.

  • When will my order arrive?

    Dispatch time depends on the items ordered and the time it's received. If any items need manufacturing, this may cause a slight delay, however we aim to dispatch all orders within 1-2 working days.

    Please go to the order section on your account dashboard. If your order has been dispatched, the status will say 'Complete'. You will also receive a confirmation email once your order has been sent. 

    All items are either sent via courier on a next day delivery service (mainland UK only) or via Royal Mail First Class.

  • Is international shipping available?

    International shipping is available to selected countries. You can find the countries we are able to ship to here. Sometimes shipping lithium abroad can be difficult, so we apologise if your country is not listed.

  • What should I do if my order hasn't been delivered yet?

    Please go to the order section on your account dashboard. If your order has been dispatched, the status will say 'Complete'. You will also receive a confirmation email once your order has been sent.

    If your order was sent via a courier, you will also be able to find your tracking information here.

    Please contact us if you need further assistance.

  • How do you ship your Lithium batteries?

    Due to the UK transport legislation, the Royal Mail can no longer carry Lithium batteries through the standard post. Overlander have undergone stringent training and are now qualified to ship Lithium batteries with our specialist couriers DPD and TNT. We use their next day delivery service (mainland UK only).

  • Can I track my delivery?

    All orders dispatched via a courier (orders over £75 and orders containing lithium) can be tracked. All tracking information can be found under the order section on your account dashboard.

  • What happens if I’m not in when my order arrives?

    Orders over £75 usually require a signature upon delivery. If you are not in when your order is due to arrive, the courier will attempt delivery on the next working day.

    If for any reason you know you won't be in to accept the parcel, please contact the courier directly and use your tracking number to rearrange delivery.

    Any items undelivered after three attempts will be returned to Overlander.

  • Can I choose a specific time or day for my delivery?

    Orders shipped via courier are dispatched on a next day delivery service. If you want to request a specific delivery date, please contact us as soon as you place your order so that we can hold it until the day before your desired delivery date. 

    Unfortunately we are unable to specify an exact delivery time, however once your order has been dispatched you will be provided with a tracking number. This can be found under the order section on your account dashboard.

  • Can I collect my order?

    You can! Please contact us to make a collection request. If we have your item in stock you will be given a time when your order will be ready for you. 

    Please note that our collection point is closed between 12:00-13:30. 

  • What courier do you use to send orders?

    All our orders are shipped with either DPD, TNT or Royal Mail.

  • Can you tell me when an item is back in stock?

    If want an item that is currently out-of-stock, please add your email to the "Notify Me" field on the product page. Once the product is back in stock you will then recieve an email notification.

    If you need an estimated delivery date, please contact us.

  • Where can I find your downloadable files?

    Downloadable files can be found on the product pages, under the downloads tab.

  • How do I dispose of my battery?

    All of our battery products can be recycled. Please fully discharging any unwanted batteries prior to disposal. You can then take them to your local recycling centre or anywhere with a BatteryBack bin. 

    You can find your nearest BatteryBack collection point here. 

  • Do you offer discount for bulk buying?

    Depending on the item and quantity required, discounts can be offered. Please contact us for further information and to request a quote.

  • I have received the incorrect item - how do I make a return?

    Please contact us to open an incorrect item case. We aim to resolve all cases within 2 working days.

    Our returns address is:

    Overlander Returns,
    Unit 1, Jesmond Dene Trading Estate,
    School Lane, Forton,
    Preston, Lancashire,
    PR3 0AT

    Make sure you complete and include our Returns Form with your package. This can be downloaded here.

  • I have a faulty item that is in warranty - how do I return it?

    Please contact us to open a faulty item case. We aim to resolve all cases within 2 working days.

    Our returns address is:

    Overlander Returns,
    Unit 1, Jesmond Dene Trading Estate,
    School Lane, Forton,
    Preston, Lancashire,
    PR3 0AT

    Make sure you complete and include our Returns Form with your package. This can be downloaded here.

    Please note, unfortunately we can only handle requests for items purchased directly from our wesbite. If the item was purchased from an external shop, you will need to return the item to them as this is where your warranty would lie. You can find all of our distributors and their contact information on our Store Finder. 

  • I have a faulty item that is out of warranty - how do I return it?

    Depending on the item, we may be able to repair your item. Please contact us for further information.

    Our returns address is:

    Overlander Returns,
    Unit 1, Jesmond Dene Trading Estate,
    School Lane, Forton,
    Preston, Lancashire,
    PR3 0AT

    Make sure you complete and include our Returns Form with your package. This can be downloaded here.

  • I want to return a LiPo battery - what do I do?

    Unfortunately, due to transportation legislation, Lithium can only be shipped by select couriers. It is not possible to transport lithium via Royal Mail.

    Please check with your courier service that they accept lithium packages before sending. Failure to do so may result in your package being confiscated.

    Our returns address is:

    Overlander Returns,
    Unit 1, Jesmond Dene Trading Estate,
    School Lane, Forton,
    Preston, Lancashire,
    PR3 0AT

    Make sure you complete and include our Returns Form with your package. This can be downloaded here.

  • I have ordered a custom NiMH pack in the wrong configuration - can I return it?

    Unfortunately we cannot accept returns of custom packs unless there is a fault with your item.

    You can find our NiMH configuration sheet here. You must refer to this when orddering a bespoke pack.

  • Can I return an item for an exchange instead of a refund?

    Of course! As long as the item you are returning to us has not been used and is received back to us in its original state then we can exchange it for another item.

    Our returns address is:

    Overlander Returns,
    Unit 1, Jesmond Dene Trading Estate,
    School Lane, Forton,
    Preston, Lancashire,
    PR3 0AT

    Make sure you complete and include our Returns Form with your package. This can be downloaded here. Please state on the form that you want to request an exchange.

  • I have purchased an Overlander product from a model shop - how do I make a warranty claim?

    Unfortunately we can only handle requests for items purchased directly from our wesbite. If the item was purchased from an external shop, you will need to return the item to them as this is where your warranty would lie. You can find all of our distributors and their contact information on our Store Finder. 

  • Do you refund delivery charges if I return an item?

    Yes, under some circumstances we can refund return delivery costs. 

    Item is in faulty and in warranty Yes 
    Item was sent in error Yes
    Item is out of warranty No
    Item was ordered in error No
    Item is no longer required No

    Please note, we can only refund return delivery costs if a shipping receipt is presented. You can email this to us at support@overlander.co.uk.